My payment was declined — what should I do?

Most declines come from the bank that issued your card, not from Kissmark. Try these steps:

1. Check the card details — number, expiry date, security code and billing postcode.
2. Check your balance or limit — the full amount needs to be available.
3. Approve the payment with your bank — many banks block online, international or adult-site payments by default. Look for a notification in your banking app, or call the number on the back of your card and ask them to allow it.
4. Try another card — cards from different banks are treated differently.
5. Turn off your VPN — a location that doesn't match your card can trigger fraud checks.

Avoid retrying the same card many times in a row: repeated attempts can make your bank block it for a while.

Still stuck? Email [email protected] with your username, the time you tried and the error message you saw. Never send us your full card number or security code — we will never ask for them.