How do I request a refund?

Email [email protected] with the subject "Refund request". Include your username (shown in Settings), the date and amount of the charge, and why you're asking. We reply within 2 business days.

When you can get a refund

• Within 14 days, unused — if you're a consumer in the UK or EU, you can cancel a new subscription or token purchase within 14 days and get a full refund, as long as you haven't used it.
• Always — double charges, wrong amounts, charges after you cancelled, renewals or top-ups you didn't agree to, and problems on our side that stopped you using what you paid for.

We don't usually refund part-used periods after those 14 days, or tokens that have been spent, but we look at every request individually.

Approved refunds go back to your original payment method and usually arrive within 5–10 business days, depending on your bank. The plan or tokens the refund covers are removed from your account.

Please contact us before disputing a charge with your bank — we can usually fix it faster, and an account is suspended while a chargeback is open. Full details are in our Refund Policy.